Last updated: November 23, 2020
Shipping Policy
LoyalYak offers standard USPS Shipping. For most orders, standard shipping from Michigan arrives in 2-5 business days depending on location.
LoyalYak charges a flat-rate fee of $5.50 per order, except when free shipping is offered. The checkout page will show the shipping fee.
Return and Refund Policy
LoyalYak stands behind the quality of our products and we hope you’re happy with your gear. If your ShoeSling® might be suffering from a defect in manufacturing or materials, or you received damaged or incorrect merchandise, please contact us within 45 days of purchase at returns@getshoesling.com so we can help resolve the issue.
Refund requests for unused items must be made within 15 days of purchase at returns@getshoesling.com and sent back with the original tags attached and in the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
Steps to Return
- Send an email to returns@getshoesling.com identifying the concern.
- Include the:
- Order #
- Reason for return
- Action desired: product replacement or refund
- Free shipping on qualified returns